Eric Hamm, Senior Managing Director of Citi Habitats’ Upper West Side office, is fully committed to enhancing the skills and heightening the service ethic of the agents who join his team. As a non-competing manager focused on the successful operations of one of the company’s fastest-growing offices, he sees his role more as a coach and partner to his agents. As such, he devotes the time necessary to cater to each individual’s unique needs and strengths.
Key to creating his agents’ success, Eric believes, is personal attention, patient guidance, open communication, and practical hands-on support that builds confidence, and greater business. To accomplish this, one-on-one mentoring and actual role playing are integral parts of his intensive in-office training roster. Agents on his team are given clear expectations from day one of the level of professionalism and accountability he expects from everyone to succeed. “No matter what level you’re at in this often challenging field, you... (more)